How can we help?

Uploading a receipt

Sign in, open Receipts and add a photo or PDF of your Costco receipt. Lay the receipt flat, use good light and include the whole receipt, from the store name to the total.

Receipt photos are private. Other shoppers never see your receipts or purchases.

When a receipt isn’t read correctly

Found reads the items, prices and discounts and shows them to you before anything is saved. Check them against your receipt and edit anything that is wrong. If the receipt can’t be read, retake the photo and try again.

You can delete a saved receipt at any time: open the receipt and choose Delete Receipt.

How price tracking works

Found watches each saved purchase for 30 days from its purchase date, at the warehouse where you bought it. Lower prices come from shelf-tag photos reported by shoppers and checks by Found staff, and each one is reviewed before it is used.

Found doesn’t check every price in every store, so a price drop can be missed.

When a lower price is found, it appears in the app. Automatic price-drop emails are not currently enabled, so open Found to see your finds.

Costco price adjustments

A find shows the lower price that was seen and how much you may be able to get back. It is not a refund.

Found does not request refunds or price adjustments for you. You ask Costco yourself, and Costco decides whether to adjust the price. Getting money back is not guaranteed.

Signing in

Found is invite-only during the private beta. Sign in with the email address that was invited; Found emails that address a one-time code. If the code doesn’t arrive, check your spam folder and ask for a new one.

If you were invited and still can’t sign in, email support@joinwefound.com.

Deleting your account and data

Sign in, open Account, then Help & privacy, and choose Delete account and data. If you can’t sign in, email support@joinwefound.com from your account’s email address and ask for your account and data to be deleted.

The Privacy Notice explains what is removed and what may remain.